Privacy Policy & Terms and Conditions

ARKANSAS CRYSTAL WORKS PRIVACY POLICY AND TERMS AND CONDITIONS

Terms - Arkansas Crystal Works

I want to lay out the Privacy policy here at Arkansas Crystal Works and the Terms and Conditions if you order.

I want you to feel safe shopping here.

HOW TO REACH ME

Our website address is: https://arkansascrystalworks.com.

To contact Genn with questions or comments: genn@arkansascrystalworks.com

THE PRIVACY POLICY:

Terms - Arkansas Crystal Works

Privacy! It’s a big issue, especially lately.

I will keep this as short and sweet as possible. Obviously, nothing is 100% iron-clad.

I can’t guarantee that you are 100% safe, but I do have  several layers of safety measures in place.

I am dedicated to providing you a comfortable and safe shopping experience.

This website is protected with an SSL socket layer (the little padlock at the top of the page).

To borrow a definition from instant SSL dot com: “SSL (Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in an online communication.”

The usage of SSL technology ensures that all data transmitted between the web server and browser remains encrypted.

WHAT PERSONAL DATA DO WE COLLECT AND WHY WE COLLECT IT

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

A LITTLE ABOUT THE SHOPPING CART

Terms - Arkansas Crystal Works

When you get to the shopping cart, you will see you have the option to sign up for an account or check out as a guest.

I don’t share your name, mailing address or email with anyone. EVER.

Upon checking out, I request your phone number in case there is a problem with your order. Sometimes the email address provided doesn’t work. A phone number is also required for some shipping applications. I won’t call you unless there is a problem, and I will never share your number.

If you choose to sign up for an account, you will have access to your order and tracking information and past order history.

The next time you come to shop, you can simply sign in and your billing and shipping address will be on file, and will auto-load into the appropriate boxes when you check out.

Your information is accessible to only you and me (in case you need me to change something for you) and also so the shopping cart will recognize you when you come back.

MORE ABOUT CHECKOUT OPTIONS

When you check out, you will have a few options from which to choose.

#1 Enter your credit card information directly into the website (or)

#2 Check out with PayPal (with or with out a PayPal account).

Credit card information entered directly into the shopping cart are encrypted and processed through the live payment processor, Stripe.

PayPal may be used with or without a PayPal account.

Your phone number is only used for a last resort. If there is a problem with your order I will text or call and it is required for the paperwork for some shipping companies (especially if you are out of country).

Sometimes I can’t get through to you via email and there might be a problem with your physical mailing address or something else preventing me from completing your order.

I am notoriously anti-phone, so you will NOT be getting random calls from me! Promise!

If you would like to sign up for the Crystal Friends mailing list, I am the only one who has access to your name and email for that as well.

Again, I do not share your information.

A NOTE ABOUT COOKIES

terms and conditions - cookies

What about cookies? Chocolate chip? Yes please! Hey… wait a minute… those aren’t raisins, are they!!??

Cookies are required for the shopping cart to function.

Also, if you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

At this time I don’t have any embedded content. In case I should ever add any, here is a little bit about embedded content and how your personal data is affected:

If articles on this site include embedded content (e.g. videos, images, articles, etc.),  the embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

A SHORT NOTE ABOUT SHIPPING

terms - shipping

Shipping is now a flat rate based on your country. As I said earlier, a phone number is often required  in the form data when I am printing shipping labels, especially if you are out of country.

(See the shipping link for more information on this, I am trying to decrease the redundancy.)

Well, that’s enough information about privacy, I should think.

I want to provide you with the best shopping and browsing experience possible.

TERMS AND CONDITIONS

Bottom line… I want you to be happy with your purchase.
First and foremost: if you are happy, leave me a comment or send me an email! I love to hear from you.
If you are unhappy, email me so I can see if there is something that we can do to resolve that for you.
It is my goal for you to be pleased with your new Crystal Friends.
Usually I hit the mark. Sometimes I do not. If I don’t, I want to be the first to know so I can make it right for you.

If you have any questions, please don’t hesitate to ask.

terms - happy shopping!

Click to E-Mail Genn

HAPPY SHOPPING!

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