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If you’re having trouble with an order, with sending or receiving email or need assistance placing an order, you may want to try sending an email to BOTH these addresses below. In the past there have been a few issues with my email not being received as sent. (Also be sure that the sender “arkansascrystalworks.com” is marked as “trusted” to prevent email from going to spam or junk folders):
email@example.com or firstname.lastname@example.org